Policies

Policies

Each appointment is billed for a minimum of 2 hours.

Services provided outside our regular office hours will be billed at time and a half. This includes evenings and weekends.

Holidays are billed at double time.

Requests made less than 24 hours will be billed at Premium rate of time and a half.

Mileage and parking fees will be added to the total cost.

Portal–to-portal is billed when mileage exceeds 60 miles one way. It includes interpreter drive time, roundtrip.

Cancellations: Appointments cancelled less than 24 hours (one business day) or if client is a “no-show”, the customer will be billed for the time allotted for appointment and mileage incurred.